Fiki Privacy Policy
Effective Date: April 8, 2026
Contact Email: service@neno.club
This Privacy Policy explains how Fiki collects, uses, discloses, stores, and protects personal information in connection with our mobile application and related services.
• This Privacy Policy applies to the Fiki mobile application, website, support channels, community features, messaging tools, video calling functions, paid virtual currency features, and any related services we operate.
• By using Fiki, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of information described here.
• If you do not agree with this Privacy Policy, you should not use Fiki or any related service.
• Account and profile information, such as your name, username, display name, email address, password, profile photo, bio, country or region, language preference, age or date of birth if needed to verify eligibility, and any other information you choose to add to your profile.
• Content you provide, including posts, captions, comments, likes, saved items, direct messages, video call images or streams, session notes, workshop details, technique tags, uploaded photos, and any other user-generated content you submit.
• Technical and device information, such as device model, operating system, app version, IP address, identifiers, advertising identifiers where permitted, crash logs, diagnostic data, network type, and usage analytics.
• Transaction and purchase information related to Clay Coins or other in-app purchases, such as purchase history, currency amount, transaction status, and receipts provided by the applicable app store or payment platform.
• We collect information directly from you when you create an account, edit your profile, post content, send messages, join a video call, purchase Clay Coins, contact support, or otherwise use the app.
• We collect information automatically through the app and related technologies, including logs, analytics tools, session data, cookies or similar technologies where applicable, and device signals used for security, performance, and fraud prevention.
• We may receive information from third parties, including app stores, analytics providers, payment processors, identity or fraud prevention services, and service providers that help us operate Fiki.
• To provide, operate, maintain, and improve the Fiki experience, including account creation, community posting, direct messaging, video calls, session tracking, and clay-focused discovery features.
• To personalize content and recommendations, such as showing relevant shared inspirations, highlighting technique tags, improving search results, and tailoring in-app experiences to your activity.
• To process purchases, deliver virtual goods or credits, complete transactions, and record your Clay Coins balance or related entitlement information.
• To send service notices, updates, security alerts, policy changes, and support responses, and to measure product performance, stability, and user engagement.
• When you upload photos, posts, captions, tags, comments, or other materials, you authorize us to host, store, reproduce, display, distribute, and make that content available as needed to operate the service and show it to other users according to your settings and the nature of the feature.
• Your session photos may be organized in your personal Gallery and associated with practice notes, dates, or other metadata so you can revisit your craft journey.
• We may review, remove, limit, or restrict UGC that violates our rules, harms the community, or appears illegal, abusive, infringing, deceptive, or otherwise inappropriate.
• You remain responsible for the content you submit, and you should only upload materials that you have the rights to share.
• Community posts, likes, comments, profile interactions, message metadata, and video call participation information may be processed to make social features work and to help keep the community safe.
• Direct messages and call data may be stored for delivery, synchronization across devices, safety review, troubleshooting, abuse prevention, or legal compliance, subject to our retention practices and the settings or technical limits of the feature.
• We may use automated tools and human review, where permitted, to detect spam, harassment, fraud, platform abuse, or other harmful behavior.
• Clay Coins are a virtual in-app feature that may be purchased through the relevant app marketplace or payment provider.
• We do not intentionally store your full payment card details. Payment processing is handled by the applicable platform or payment processor, which may collect and process payment information under its own terms and policies.
• We may retain purchase records, refund information, and entitlement history to manage balances, respond to disputes, prevent fraud, and meet accounting or legal obligations.
• Where required by law, we process personal information based on legal grounds such as your consent, performance of a contract, legitimate interests, compliance with legal obligations, or protection of vital interests.
• For users in the European Economic Area, the United Kingdom, and other regions with similar laws, you may have specific rights and protections as described in this Policy and under applicable law.
• If local law requires additional disclosures or permissions, we will follow those requirements.
• We may share information with service providers that help us host, analyze, secure, support, or operate Fiki, provided they are bound by contractual confidentiality and data protection obligations.
• We may share information with app stores, payment processors, analytics vendors, customer support tools, cloud hosting providers, and safety or moderation partners as needed to provide the service.
• We may disclose information if required by law, regulation, subpoena, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, and security.
• We may also share information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.
• Fiki is available worldwide, and your information may be transferred to, stored in, or processed in countries other than the one where you live.
• When we transfer personal information across borders, we take appropriate measures required by law to help protect that information.
• We retain personal information only for as long as reasonably necessary to provide the service, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform.
• Retention periods may vary depending on the type of information, the feature involved, the sensitivity of the data, and the legal or operational need to keep it.
• When information is no longer required, we will delete it, anonymize it, or take other appropriate steps to prevent further use.
• We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
• These safeguards may include access controls, encryption in transit or at rest where appropriate, logging, monitoring, and internal policies limiting access to personal data.
• No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
• Depending on your location and applicable law, you may have the right to access, correct, update, delete, or export certain personal information we hold about you.
• You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or request that we stop using some information for certain purposes.
• You can manage many settings directly in the app, and you may contact us at service@neno.club to make a privacy request.
• We may need to verify your identity before completing a request, and some information may be retained where required by law or for legitimate business reasons.
• You may request deletion of your account and associated personal information, subject to legal retention requirements and limited exceptions.
• Some content may remain visible if it has been shared with others, copied by other users, or retained in backups for a limited period before deletion is completed.
• After deletion, we may retain de-identified or aggregated information that no longer identifies you.
• We may send you service-related emails, in-app notices, or push notifications about security, account activity, policy changes, feature updates, or support responses.
• You can manage certain notification preferences through your device or app settings, although some essential communications may still be sent.
• Fiki may contain links to third-party websites, services, or content that are not operated by us.
• We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before sharing information with them.
• Any information you choose to provide to a third party is governed by that third party's own terms and privacy policy.
• Fiki is intended only for users who are 18 years of age or older.
• We do not knowingly collect personal information from anyone under 18. If we learn that a user is under 18, we will take steps to disable the account and delete or anonymize associated personal information where appropriate.
• If we become aware of Child Sexual Abuse and Exploitation (CSAE) content or conduct, we may remove the material, suspend or terminate accounts, preserve evidence as necessary, and report the matter to law enforcement or relevant authorities as required by law and our safety obligations.
• Parents or guardians who believe a minor has used Fiki may contact us at service@neno.club.
• You are responsible for keeping your account credentials confidential and for any activity that occurs under your account.
• You should avoid uploading sensitive personal information unless it is necessary for the feature you are using and you are comfortable sharing it.
• You should not post content that infringes intellectual property rights, violates privacy, or breaks applicable law or community standards.
• We may update this Privacy Policy from time to time to reflect changes in our practices, features, legal requirements, or business operations.
• When we make material changes, we will provide notice through the app, by email, or by other reasonable means before the updated policy takes effect when required by law.
• The Effective Date at the top of this document indicates when the latest version became effective.
• If you have questions, concerns, or privacy requests, please contact us at service@neno.club.
• Please include enough detail for us to identify your request and respond appropriately.
• We will respond as required by applicable law and within a reasonable time.
• This Privacy Policy is provided in English. If we provide a translated version, the English version will control unless local law requires otherwise.
• If any part of this Policy is found unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
• This Privacy Policy should be read together with our Terms of Service and any community guidelines or feature-specific notices that apply to Fiki.