Effective Date: February 27, 2026
1.1. Welcome to Neno, a streetwear and trend culture community operated by the Neno Team (referred to as "we", "us", or "our"). We are committed to protecting your privacy and ensuring a transparent data processing environment.
1.2. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use the Neno mobile application and related services (collectively, the "Service").
1.3. By accessing or using Neno, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with these practices, please refrain from using our Service. 1.4. This Policy applies to all users globally. Depending on your jurisdiction, additional specific rights may apply to you, as detailed in the later sections of this document.
2.1. Neno is strictly intended for users who are at least 18 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 18.
2.2. If we become aware that we have collected personal information from a minor under the age of 18, we will take immediate steps to delete such information and terminate the associated account.
2.3. By creating an account, you represent and warrant that you meet the age requirement. We may implement age-verification tools or request identity documentation if we have reason to believe a user is underage.
3.1. Registration Information: To create a Neno account, you may provide us with information such as your email address, phone number, username, and password.
3.2. Profile Information: You have the option to enrich your public profile by providing a profile picture, a short bio (e.g., "Sneakerhead from Tokyo"), and your style preferences.
3.3. Social Login Data: If you choose to register via third-party platforms (e.g., Apple, Google, or Facebook), we collect a unique identifier and basic profile information authorized by that provider to facilitate your login.
3.4. Verification Data: In certain instances, such as for creator status or high-value transactions, we may collect additional information to verify your identity.
4.1. Device Identifiers: We automatically collect information about the device you use to access Neno, including the hardware model, operating system version, unique device identifiers (IDFA/AAID), and mobile network information.
4.2. Log Data: Our servers automatically record log information, including your Internet Protocol (IP) address, access times, pages viewed, and the specific actions you perform within the App.
4.3. App Performance Data: To optimize the streetwear browsing experience, we collect crash reports, system activity, and hardware settings to troubleshoot technical issues.
5.1. General Location Information: We may derive your approximate location from your IP address to provide localized content, such as trending streetwear styles in your region (e.g., "Tokyo Style").
5.2. Precise Geolocation:With your explicit consent via your mobile operating system, we may collect precise GPS coordinates to facilitate "local drop" alerts or nearby community features. You can revoke this permission at any time in your device settings.
5.3. Interaction Data: We track how you interact with the Neno ecosystem, including the tags you follow (e.g., #Vintage, #Art&Graphics), the posts you like, the creators you bookmark, and the frequency of your visits to specific community topics.
5.4. Metadata: When you upload images or videos, we may collect metadata associated with the files, such as the time, date, and location where the media was captured, unless you strip this data before uploading.
6.1. Content Submission: We collect the content you create, upload, or post on Neno, including photos of outfits, streetwear reviews, captions, and comments.
6.2. Tagging and Classification: Any tags or categories you assign to your posts are collected to improve our recommendation algorithms and to organize the "Explore" section for other users.
6.3. Storage and Hosting: By posting UGC, you grant Neno a non-exclusive, worldwide, royalty-free license to host, store, use, display, and distribute your content for the purpose of operating and improving the Service.
6.4. Rights and Ownership: You retain the intellectual property rights to your original content. However, you are responsible for ensuring that your UGC does not infringe upon the copyrights or privacy rights of any third party.
7.1. Direct Messaging (DM): We collect and store the content of your private messages, including text and media, to enable communication between you and other users. This allows you to resume conversations across different devices.
7.2. Voice Calls: Neno provides a voice call feature within the messaging interface. While we facilitate the connection, we do not record or store the audio content of your private voice calls. We only collect "call metadata," such as the participants, the time of the call, and the duration, for billing or technical troubleshooting purposes.
7.3. Moderation Data: To maintain a safe environment, we may use automated tools to scan messages for prohibited content (such as spam or malicious links) that violates our Community Guidelines.
8.1. Wallet and Balance: When you participate in the Neno creator economy, we track your "Neno Coin" balance and transaction history (e.g., recharging coins or tipping a creator).
8.2. Payment Processing: All financial transactions for recharging Neno Coins are processed through third-party payment providers (e.g., Apple App Store or Google Play Store). Neno does not directly store your credit card numbers or bank account details.
8.3. Payout and Tipping: If you are a creator receiving tips, we collect the necessary information to facilitate payouts, which may include tax identification numbers or third-party payment account IDs, depending on your jurisdiction and the total amount earned.
9.1. Service Provision: We use your data to provide the core functionality of Neno, including the delivery of your streetwear posts to the feed, processing Neno Coin transactions, and facilitating real-time voice calls. 9.2. Personalization and Discovery: Our algorithms analyze your interactions with tags and topics to curate a personalized "Explore" page, suggesting streetwear content and creators that align with your specific tastes. 9.3. Communication and Support: We use your contact information to send system updates, security alerts, and support responses. With your consent, we may also send promotional materials about new features or community events. 9.4. Safety and Security: We use collected data to detect and prevent fraudulent transactions in the Neno Wallet, combat spam, and verify that users are complying with our 18+ age policy. 9.5. Research and Development: We analyze aggregated, non-identifiable data to understand usage trends, which helps us design new community tools and improve app performance.
10.1. Public Sharing: By design, your Neno profile, posted content, followers, and "Collected Posts" are visible to other users. Any information you choose to include in your public bio is shared with the global community.
10.2. Service Providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting, payment processing (for Neno Coins), analytics, and customer support ticketing systems. These partners are contractually bound to protect your data.
10.3. Legal Obligations: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other valid legal process, or to protect the safety, rights, or property of Neno, our users, or the public.
10.4. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via the App before your data becomes subject to a different privacy policy.
11.1. Access and Correction: You have the right to access the personal information we hold about you. Most of this can be managed directly through the "Edit Profile" and "Settings" sections of the Neno App.
11.2. The Right to Erasure: You may request the deletion of your account and associated personal data at any time. Upon a valid request, we will remove your information from our active databases, subject to certain legal retention requirements (e.g., financial records of Neno Coin purchases).
11.3. Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format to transfer it to another service provider.
11.4. Withdrawal of Consent: For features based on consent, such as precise location tracking or push notifications, you may withdraw your consent at any time via your device's system settings or the Neno settings menu.
12.1. Data Security Measures: Neno employs industry-standard encryption (SSL/TLS) and administrative safeguards to protect your data from unauthorized access, loss, or alteration.
12.2. Zero Tolerance for Illegal Content: We proactively monitor and moderate UGC to ensure a safe environment. We reserve the right to remove content and ban users who post illegal or harmful material.
12.3. Voice Call Privacy: While we provide the infrastructure for voice calls, we do not listen to or record the content of your calls. These interactions remain private between the participants.
13.1. Zero Tolerance Policy: Neno maintains a zero-tolerance policy regarding Child Sexual Abuse Material (CSAM) and any form of Child Sexual Abuse and Exploitation (CSAE). We are committed to providing a safe environment and strictly prohibit the uploading, sharing, or transmission of any content that depicts the sexual exploitation or abuse of minors.
13.2. Detection and Reporting: We utilize a combination of automated hashing technologies and human moderation to identify and remove CSAE. In accordance with international law, we will report any identified instances of CSAM to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement agencies globally.
13.3. Account Termination: Any user found to be engaging in the distribution of CSAE or attempting to groom minors will have their account permanently terminated, their device blocked, and all available identifying information turned over to the authorities.
13.4. Reporting Tools: We provide easy-to-use reporting tools within every post and profile. We encourage our community members to report any suspicious content or behavior involving minors immediately.
14.1. Global Infrastructure: Neno is a global platform. By using our Service, you acknowledge that your personal information may be transferred to, stored, and processed in countries other than your own, including but not limited to the United States, Singapore, and various European nations.
14.2. Standard Contractual Clauses (SCCs): For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that transfers of personal data to third countries are protected by Standard Contractual Clauses approved by the relevant authorities or other legally recognized transfer mechanisms.
14.3. Data Protection Standards: Regardless of where your data is processed, we apply the same high standards of protection and security as described in this Privacy Policy to ensure your information remains confidential and secure.
15.1. Use of Cookies: We use cookies, web beacons, and mobile identifiers to recognize you and your device. These technologies help us remember your language preferences, keep you logged in, and measure the effectiveness of our "Explore" recommendations.
15.2. Analytics and Optimization: We utilize third-party analytics tools (such as Firebase or Google Analytics for Firebase) to understand how users navigate Neno. This data is used to optimize app performance and improve the streetwear browsing experience.
15.3. Ad Tracking: With your permission (via the App Tracking Transparency framework on iOS), we may use device identifiers to show you more relevant content or advertisements tailored to your interests in fashion and culture.
15.4. User Control: You can manage your cookie and tracking preferences through your mobile device's privacy settings. Note that disabling certain tracking may affect the personalization of your feed.
16.1. Violation Handling: Neno reserves the right to remove any User-Generated Content (UGC) that violates our Community Guidelines, including content that is defamatory, obscene, promotes hate speech, or infringes on the rights of others.
16.2. Copyright Infringement (DMCA): We respect intellectual property rights. If you believe your work has been copied in a way that constitutes copyright infringement on Neno, you may submit a notice to neno.club@service with the specific URL and evidence of ownership.
16.3. Content Retention: When you delete a post, it may persist in our backup systems for a limited period (typically up to 30 days) before being permanently purged. Public content that has been "re-shared" or "collected" by other users before deletion may remain visible in their private collections.
16.4. Right to Appeal: If your content is removed for a violation, we will notify you of the reason. You have the right to appeal the decision through our in-app support channel if you believe the removal was in error.
17.1. External Connections: Neno may contain links to third-party websites, plug-ins, or applications (e.g., links to sneaker marketplaces or fashion brand sites). Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
17.2. No Endorsement: We do not control these third-party websites and are not responsible for their privacy statements. When you leave Neno, we encourage you to read the privacy policy of every website you visit.
17.3. Integrated Services: If you use integrated third-party features (like sharing a post directly to Instagram), those interactions are governed by the privacy policy of the respective third-party platform.
18.1. General Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
18.2. Account Deletion: If you delete your account, your profile and UGC will be removed from public view immediately. However, some data may persist in our encrypted backups for up to 90 days to ensure data integrity and facilitate disaster recovery.
18.3. Financial Records: Information regarding Neno Coin purchases and creator payouts will be retained for a longer period (typically 7 years) to comply with international tax laws and anti-money laundering regulations.
18.4. Evidence Retention: We may retain certain information if we believe it is necessary to prevent fraud, assist in a legal investigation, or resolve an ongoing dispute.
19.1. Scope: This section applies specifically to residents of California, USA, in accordance with the California Consumer Privacy Act.
19.2. Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and "sell" (note: Neno does not sell your personal data for monetary compensation).
19.3. Right to Delete: You have the right to request the deletion of personal information collected or maintained by us, subject to certain exceptions.
19.4. Right to Opt-Out: You have the right to opt-out of the "sharing" of your personal information for cross-context behavioral advertising. You can exercise this right through your device settings or by contacting our support team.
19.5. Non-Discrimination: We will not discriminate against you (e.g., by denying service or charging different prices) for exercising any of your CCPA rights.
20.1. Policy Updates: We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
20.2. Notification: When we make material changes, we will notify you by updating the "Effective Date" at the top of this policy and providing a prominent notice within the Neno App (e.g., a pop-up or an in-app system message).
20.3. Continued Use: Your continued use of Neno after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using the Service and delete your account.
21.1. Data Protection Officer: If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to our team.
21.2. Primary Contact: You can contact us directly via email at: neno.club@service.
21.3. Response Time: We aim to respond to all valid privacy-related inquiries within 30 days. For complex requests, we may extend this period and will notify you of the delay.
21.4. Regulatory Complaints: If you are a resident of the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.