Fiki Terms of Service
Effective Date: April 8, 2026
This Terms of Service agreement (the "Terms") governs your access to and use of the Fiki mobile application, website, and related services (collectively, the "Services"). Fiki is a global community app for pottery lovers aged 18 and over, and it is operated for users who want to practice, share, learn, and connect around ceramics and clay-based creativity.
• By downloading, installing, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.
• If you do not agree to these Terms, you must not create an account, use the Services, or continue accessing any part of Fiki.
• If you use the Services on behalf of a company, studio, school, or other organization, you represent that you have authority to bind that entity, and in that case, "you" also refers to that entity.
• The Services are intended only for adults who are at least 18 years old.
• By using Fiki, you represent and warrant that you are 18 years of age or older and that you have the legal capacity to enter into a binding agreement in your jurisdiction.
• We do not knowingly permit minors to create accounts or use the Services. If we discover that an account belongs to a person under 18, we may suspend or terminate the account and take reasonable steps to delete or restrict the related data.
• You are responsible for ensuring that your access to the Services is lawful in the country or region where you live or where you use the Services.
• Some features may require you to create an account and provide accurate, current, and complete information.
• You agree to keep your login credentials confidential and to notify us immediately if you believe your account has been accessed without permission.
• You are responsible for activity that occurs under your account, whether or not you authorized that activity, unless applicable law provides otherwise.
• We may impose additional verification steps, device checks, or security controls when we believe they are needed to protect users, creators, or the integrity of the Services.
• Fiki is designed as a pottery community where users can participate in timed practice sessions, document their work, publish posts, browse community content, message other makers, and engage in other creative features we may introduce from time to time.
• Some features may be offered for free, while others may require the purchase of virtual currency, paid access, or other fees that we disclose in the App.
• We may improve, modify, suspend, or discontinue any feature, function, or content format at any time, with or without notice, to the extent permitted by law.
• The Services are meant to support creative practice, peer connection, and community exchange, not to provide professional, financial, legal, medical, or safety advice.
• Any tips, quotes, examples, or community suggestions shown in the App are provided for general informational purposes only and may not be suitable for your studio setup, materials, or firing process.
• You remain responsible for how you use any information obtained through the Services.
• You may submit, upload, post, transmit, or otherwise make available content through the Services, including text, images, videos, captions, profiles, technique tags, comments, messages, and other material (collectively, "User Content").
• You keep ownership of your User Content, but you grant Fiki a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify for technical formatting, display, distribute, publicly perform, and otherwise use your User Content solely to operate, improve, promote, and provide the Services.
• This license continues for as long as your User Content is stored or displayed in the Services, and for a reasonable period after deletion to permit backup, caching, audit, or legal compliance, unless applicable law requires otherwise.
• You represent that you have all rights needed to grant this license and that your User Content does not violate the rights of any third party.
• You agree not to post content that is unlawful, abusive, harassing, hateful, deceptive, discriminatory, sexually explicit, exploitative, or otherwise inappropriate for a global adult community.
• You must not post content that infringes intellectual property rights, invades privacy, reveals personal data without permission, or impersonates another person or studio.
• You must not use the Services to spread malware, spam, fraud, scams, or misleading commercial promotions.
• You are solely responsible for your User Content and for the consequences of publishing or sharing it.
• We may review, moderate, restrict, remove, or refuse to display any User Content at our discretion, especially if we believe it violates these Terms, the law, or community safety.
• We may limit reach, apply age-gating or visibility controls, disable features, issue warnings, suspend accounts, or terminate access when we consider it reasonably necessary.
• We are not required to monitor all content or conversations, but we may do so to the extent needed to protect users, maintain quality, investigate abuse, or comply with legal obligations.
• The Services, including the Fiki name, logo, design, software, interface elements, icons, and all related intellectual property, are owned by us or our licensors and are protected by applicable laws.
• Except for the limited right to use the Services under these Terms, no rights are granted to you by implication, estoppel, or otherwise.
• You may not copy, modify, distribute, reverse engineer, or create derivative works from the Services except as expressly allowed by law or by written permission from us.
• If you believe content on the Services infringes your rights, you may contact us at service@neno.club with sufficient details so we can review the claim.
• The Services may allow you to purchase virtual items, including Clay Coins, or other paid features, unlocks, boosts, or premium functions.
• Clay Coins and other virtual items are licensed to you for use only within the Services. They have no cash value, are not legal tender, and cannot be redeemed, transferred, sold, or exchanged for money unless we expressly state otherwise in writing.
• Prices, package sizes, and availability may change at any time. Taxes, charges from your payment provider, or exchange-rate differences may apply depending on your location.
• You agree that all purchases are final except where applicable law requires a refund or where our refund policy expressly provides otherwise.
• When you make a purchase, you authorize the applicable app store, payment processor, or other payment method to charge the amount shown at checkout.
• You must review each order carefully before completing payment because some transactions, especially virtual items and digital access, may be processed immediately and may be non-refundable.
• If you believe a charge is incorrect, you must contact us promptly at service@neno.club with your account details, the date of the charge, and the relevant order information.
• You agree not to abuse refund systems or initiate chargebacks without first attempting to resolve the issue with us or through the applicable platform.
• We may suspend or limit access to paid features while a payment is pending, reversed, disputed, or charged back.
• From time to time, we may offer discounts, referral rewards, gifts, or promotional credits.
• Promotional offers may be limited in time, geography, account type, or usage, and they may be changed or withdrawn at any time.
• Unless we state otherwise, promotional credits and rewards have no cash value, are not transferable, and may expire.
• Some features may allow direct messaging, video calls, or other real-time interactions between users.
• You are responsible for your conduct in these interactions, including the content you share, the people you contact, and the consent of anyone whose likeness, voice, or image appears in your content.
• You must not use messaging or calls for harassment, solicitation, scams, sexual exploitation, illegal sales, or unwanted contact.
• We encourage users to report content or behavior that feels unsafe, suspicious, or abusive.
• We may use automated systems, human review, and trusted reporting channels to identify spam, fraud, harassment, or other harmful activity.
• You agree to cooperate with reasonable investigations and to provide truthful information when you submit a safety report.
• Fiki is an 18-plus service. Accounts, profiles, or content involving minors are not permitted unless we are legally required to retain limited records for compliance or enforcement purposes.
• We prohibit any content or conduct involving Child Sexual Abuse and Exploitation (CSAE), including grooming, solicitation, sexualized depictions of minors, or attempts to obtain, create, distribute, or solicit such material.
• If we detect or receive a credible report of CSAE, we may remove the content, restrict or terminate the account, preserve relevant evidence as required by law, and report the matter to the appropriate authorities or relevant safety organizations where legally appropriate.
• You agree not to share, upload, request, or promote any material that exploits or endangers a child, and you must immediately report suspected CSAE through our contact email or the platform reporting tools.
• Your privacy is governed by our Privacy Policy, which explains how we collect, use, store, and share information about you.
• By using the Services, you acknowledge that certain information may be processed in order to operate the App, secure accounts, analyze performance, and personalize features.
• Where required by law, we will obtain consent for specific processing activities and provide additional rights or notices.
• The Services may include links to or integrations with third-party platforms, such as app stores, payment processors, cloud providers, analytics providers, or social services.
• We do not control and are not responsible for the content, policies, or practices of third parties, even if their services are used together with Fiki.
• Your use of third-party services may be subject to separate terms and privacy policies.
• You must not misuse the Services by attempting unauthorized access, scraping data, interfering with security, bypassing rate limits, or disrupting the experience of others.
• You must not upload harmful code, automated bots, or content that could damage, overload, or impair the Services or other users' devices.
• You must not collect information about other users for commercial solicitation, stalking, doxxing, or other abusive purposes.
• The Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.
• We do not guarantee that the Services will always be uninterrupted, secure, error-free, or available in every jurisdiction.
• We do not guarantee that community content, practice guidance, or user interactions will meet your expectations or be accurate, complete, or suitable for your particular circumstances.
• To the fullest extent permitted by law, Fiki and its affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
• To the fullest extent permitted by law, our total liability for any claim relating to the Services will not exceed the greater of the amount you paid to us for the Services during the 12 months before the claim arose or USD 50, unless applicable law requires a different amount.
• Some jurisdictions do not allow certain exclusions or limitations, so some of the above limitations may not apply to you.
• You agree to defend, indemnify, and hold harmless Fiki and its affiliates from any claim, loss, liability, damage, cost, or expense, including reasonable attorneys' fees, arising out of or related to your use of the Services, your User Content, your violation of these Terms, or your violation of any rights of another person or entity.
• We may assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.
• You may stop using the Services at any time and may delete your account through the available in-App tools or by contacting us.
• We may suspend or terminate your access immediately if we believe you violated these Terms, created risk, engaged in fraud or abuse, or if required by law or by a platform rule.
• Sections that by their nature should survive termination, including ownership, UGC licenses, payment obligations, disclaimers, limitation of liability, indemnity, and dispute terms, will continue to apply after termination.
• We may update these Terms from time to time to reflect product changes, legal requirements, safety practices, or business needs.
• When we make material changes, we will provide notice through the App, our website, email, or another reasonable method.
• Your continued use of the Services after the updated Terms become effective means you accept the revised Terms.
• These Terms will be governed by and interpreted in accordance with the laws of the jurisdiction in which Fiki is operated, unless mandatory consumer protection laws in your country require otherwise.
• Before filing a formal claim, you agree to contact us first at service@neno.club and try in good faith to resolve the dispute informally.
• If a dispute cannot be resolved informally, it may be submitted to the competent court or other dispute resolution forum required by applicable law, and any mandatory rights you have under local law remain unaffected.
• If you have questions about these Terms, the Services, purchases, safety issues, or account matters, please contact us at service@neno.club.
• We may ask for additional information to verify your identity or account ownership before responding to a request.
Fiki is an adult-only community for pottery enthusiasts worldwide.