Effective Date: February 27, 2026
1.1. Binding Agreement: By downloading, installing, accessing, or using the Neno mobile application (the "Service"), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service ("Terms") and our Privacy Policy.
1.2. Authority: If you are accessing the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
1.3. Modification: We reserve the right to amend these Terms at our sole discretion. Material changes will be communicated through an in-app notice or via email. Your continued use of the Service following any modifications constitutes your formal acceptance of the updated Terms.
1.4. Termination: If you do not agree to these Terms or any subsequent modifications, your sole remedy is to immediately cease all use of Neno and delete your account.
2.1. Age Requirement: The Neno Service is restricted to individuals who are 18 years of age or older. By registering, you confirm that you meet this age eligibility requirement.
2.2. Age Verification: We reserve the right to implement age-verification processes. If we discover that an account is registered by or used by an individual under 18, we will immediately disable the account and purge all associated personal data.
2.3. Account Confidentiality: You are solely responsible for maintaining the security of your account credentials (including passwords and authentication tokens). You agree to notify us immediately at neno.club@service if you suspect any unauthorized access to your account.
2.4. Responsibility: You are fully responsible for all activities and transactions that occur under your account, including any posts made or virtual currency transactions executed.
3.1. Zero Tolerance: Neno maintains a zero-tolerance policy regarding Child Sexual Abuse and Exploitation (CSAE). We strictly prohibit the creation, upload, distribution, or transmission of any content that depicts the sexual exploitation or abuse of minors.
3.2. Proactive Measures: We employ advanced automated detection technologies and human moderation to identify and remove prohibited content. Any user found uploading or sharing such content will face permanent account termination and device-level bans.
3.3. Legal Reporting: In accordance with our global compliance obligations, we will report any identified instances of CSAE to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement agencies globally.
3.4. Grooming Prohibition: Any attempts at "grooming," predatory behavior, or unsolicited contact directed toward minors by any user will be treated with the utmost severity, resulting in immediate removal from the platform and potential legal action.
4.1. Ownership: You retain the intellectual property rights to the content you create and post on Neno. However, you grant Neno a non-exclusive, perpetual, worldwide, royalty-free, and sub-licensable license to host, store, display, and distribute your content as necessary to provide our Service.
4.2. Content Responsibility: You are solely responsible for your UGC. You warrant that your content does not violate any third-party rights, including copyrights, trademarks, or privacy rights.
4.3. Prohibited Content: You agree not to upload content that is illegal, defamatory, obscene, promotes hate speech, facilitates illegal acts, or encourages self-harm.
4.4. Moderation Rights: Neno reserves the right to review, monitor, and remove any UGC that we determine, at our sole discretion, violates these Terms or our Community Guidelines, without prior notification.
5.1. Nature of Neno Coins: Neno Coins are a form of virtual credit used to support creators and unlock premium features within the app. Neno Coins have no monetary value outside of the Service and cannot be converted into fiat currency.
5.2. Purchasing Policy: Neno Coins are purchased through official in-app purchase channels provided by our authorized platform partners (e.g., Apple App Store or Google Play Store).
5.3. Non-Refundable: All purchases of Neno Coins are final and non-refundable, except as explicitly required by mandatory applicable consumer laws or the policies of the respective app stores.
5.4. Transaction Integrity: You are prohibited from trading, selling, or "cashing out" Neno Coins through third-party platforms. Any attempt to engage in unauthorized financial transactions will result in the forfeiture of your balance and potential account suspension.
6.1. As-Is Service: The Neno Service is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of the Service.
6.2. No Guarantee: We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of the Service is at your own sole risk.
6.3. Content Accuracy: We do not guarantee the accuracy or quality of the content posted by other users. You acknowledge that Neno serves only as a platform for communication and content sharing, and we are not liable for the conduct of our users.
7.1. Exclusion of Damages: To the fullest extent permitted by law, Neno and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your access to or use of the Service.
7.2. Cap on Liability: In no event shall our total aggregate liability to you for all claims arising out of or related to these Terms exceed the amount you have actually paid to us for the use of the Service in the six (6) months preceding the claim.
8.1. Third-Party Services: Neno may contain links to third-party websites or services (e.g., external fashion retailers or social media platforms). These are provided for your convenience only, and we do not endorse or control such third parties.
8.2. Terms of Third Parties: Your interactions with any third-party service are governed by their respective terms and privacy policies. You acknowledge that Neno is not responsible for any issues arising from your use of these third-party platforms.
9.1. User Termination: You may terminate your Neno account at any time by navigating to the "Settings" menu within the App and selecting "Delete Account."
9.2. Platform Suspension: We reserve the right to suspend or terminate your account at any time, without notice, if we determine that you have violated these Terms, engaged in fraudulent activity, or posed a risk to our community or security.
9.3. Effect of Termination: Upon termination, your right to access the Service will immediately cease. Any remaining Neno Coins in your account at the time of suspension due to policy violations may be forfeited.
10.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of your jurisdiction (or the jurisdiction of our incorporation, as specified in our supplemental notices) without regard to its conflict of law provisions.
10.2. Informal Resolution: In the event of a dispute, you agree to first contact us at neno.club@service to attempt an informal resolution before pursuing formal legal action.
10.3. Mandatory Arbitration: Any dispute arising out of or related to these Terms that cannot be resolved informally shall be settled through binding arbitration in accordance with the rules of the relevant arbitration association in your region.
11.1. Indemnity: You agree to indemnify, defend, and hold harmless Neno, its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your violation of these Terms or your misuse of the Service.
11.2. Release of Claims: You hereby release Neno from any claims or damages related to disputes between you and other users, or between you and any third-party service provider linked through our platform.
12.1. Compliance: You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated as a "terrorist supporting" country.
12.2. Export Restrictions: You agree not to export, re-export, or transfer, directly or indirectly, any Neno software or technology in violation of international trade or economic sanctions and export control laws.
13.1. Event Scope: Neno shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure, acts of God, war, or governmental regulation.
14.1. Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published by Neno, constitute the entire agreement between you and Neno regarding the Service.
14.2. Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
15.1. Consent: By using Neno, you consent to receive electronic communications from us, including security alerts, administrative messages, and updates regarding your account status.
15.2. Legal Effect: You agree that any notices, agreements, disclosures, or other communications that we provide to you electronically satisfy all legal communication requirements.
16.1. Notification: Neno respects the intellectual property rights of others. If you believe your copyright-protected work has been posted on Neno without authorization, please notify our designated agent at neno.club@service.
16.2. Procedure: Your notice must include a physical or electronic signature, identification of the work claimed to have been infringed, and your contact information.
17.1. Non-Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default.
18.1. Transferability: Neno may assign its rights and obligations under these Terms to any party at any time without notice to you. You may not assign your rights or obligations under these Terms without our prior written consent.
19.1. Persistence: Provisions of these Terms which, by their nature, should survive termination (including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability) shall continue in full force and effect after the termination of your account.
20.1. Interpretation: The section titles in these Terms are for convenience only and have no legal or contractual effect.
21.1. Support: For any questions or inquiries regarding these Terms or the Neno platform, please contact us at neno.club@service. We endeavor to respond to all inquiries in a timely manner.